has the irs disappointed you and your city? >> i don't know. i haven't seen them. as far as i'm concerned, they're missing in action. they have not been helpful. they have not been a player. they have not taken responsibility for their side of the enforcement. if anything, you know, we've been banging our heads against their door asking for help and getting nothing in response. the silence has been deafening. >> is the irs missing in action in tampa? what's your response? >> no. the irs is not. in fact, we have significantly increased the amount of resources we've devoted to identity theft, which is a heinous crime. >> just one week after our interview, the irs sent a team to meet with tampa and north miami beach police officials. law enforcement tells us there's a simple solution to curbing much of the fraud. don't allow the refunds to be put on debit cards. why hasn't the irs stopped that? >> not every taxpayer has a bank account. and so, the debit cards that are issued by a third-party provider are a legitimate way for taxpayers to get their refund. >> the irs d